Refund policy

At Avizafashion (Giri enterprises), we strive to provide our customers with the highest quality clothing and exceptional customer service. We understand that there may be circumstances in which you need to return or exchange your purchase. This Refund Policy outlines our guidelines and procedures for returns and refunds.

  1. Eligibility for Returns and Refunds:

    1.1 Unused and Unworn Items: To be eligible for a return or refund, the item(s) must be unused, unworn, and in the same condition as when you received them.

    1.2 Time Frame: You have 1-2 days from the date of purchase to initiate a return or exchange.

    1.3 Original Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and refunds.

  2. Non-Refundable Items:

    2.1 Final Sale Items: Clearance, marked-down, or final sale items are non-refundable.

    2.2 Personalized or Customized Items: Products that have been customized or personalized to your specifications are not eligible for returns or refunds, unless they are defective.

  3. Defective or Damaged Items:

    3.1 If you receive a defective or damaged item, please contact our customer service team within [Number of Days] days of receiving the item to initiate a return or exchange.

    3.2 We will provide a prepaid return shipping label for defective or damaged items.

  4. Return Process:

    4.1 Contact Customer Service: To initiate a return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to obtain a return authorization.

    4.2 Pack and Ship: Carefully pack the item(s) in their original packaging, along with the proof of purchase, and attach the provided return shipping label (for defective or damaged items). For non-defective items, you will be responsible for return shipping costs.

    4.3 Inspection and Processing: Once we receive the returned item(s), our team will inspect them for eligibility and condition. We will process your refund or exchange within 2-3 days of receiving the return.

  5. Refund Options:

    5.1 Original Payment Method: If the return is approved, the refund will be issued to the original payment method used for the purchase.

    5.2 Store Credit: In some cases, you may opt for a store credit or gift card in lieu of a refund.

  6. Exchange Policy:

    6.1 If you wish to exchange an item for a different size, color, or style, please specify your preferences when initiating the return.

    6.2 We will process the exchange and ship the replacement item(s) as soon as the returned item(s) are received and inspected.

  7. Shipping Costs:

    7.1 Shipping costs, including those for the initial purchase and the return, are non-refundable unless the return is due to a defect or damage.

  8. Contact Information:

    If you have any questions or need assistance with your return or refund, please contact our customer service team:

    Email: info@avizafashion.in

Avizafashion reserves the right to update and modify this Refund Policy at any time. Please refer to our website for the most up-to-date information